Refund Policy

1. Free beta — no charges

JustTranscribe is currently offered as a free beta. We do not collect payments, and there are therefore no charges to refund. Free-tier usage limits are not purchases and are not refundable or exchangeable for cash.

2. Future paid plans

If and when we introduce paid plans, payments will be processed by a third-party Merchant of Record (currently intended to be Dodo Payments), which acts as the seller of record. Refunds for paid subscriptions will be governed by the refund terms presented at checkout and by the Merchant of Record’s policies, together with the mandatory rights described below.

3. Your consumer rights (Colombia)

Where Colombian consumer law applies, you may have a right of withdrawal (“derecho de retracto”, Article 47 of Law 1480 of 2011) for certain distance and electronic purchases, exercisable within five (5) business days of the transaction, provided the conditions of that article are met. Consumer-protection rights that apply to you under the law of your own country of residence are also respected to the extent required.

4. How to request a refund (once paid plans exist)

• Cancel your subscription from your account settings; you will keep access until the end of the paid period.
• Submit any eligible refund request through the checkout provider’s process, or contact us at bramontiventures@gmail.com and we will direct you to the correct channel.
• Refunds, when granted, are issued to the original payment method by the Merchant of Record.

5. Changes to this Policy

We will update this Policy before charging begins and whenever paid terms change, posting the new effective date above.

6. Contact

Billing and refund questions: bramontiventures@gmail.com.